Job Title: Case Manager
Department: Social Services
Date Prepared: November 2018
Reports To: Supervisor of Case Management
FSLA Status: Exempt
Summary: The individual in this position serves the Council by administering referrals of clients who require assistance that is outside the scope of the Conference in their neighborhood, or who have been referred by other agencies. The focus of this position is to provide specialized and progressive case management service for individuals and families.
Essential Duties & Responsibilities: The duties and responsibilities of this position shall include, but are not limited to the following. Other duties and responsibilities may be assigned as needed by the Council.
- Provides services such as planning, coordination, and application of progressive case management activities for individuals or families with special needs who are referred by conferences and/or the other agencies. Additional emphasis may be given to individuals experiencing homeless, formerly incarceration, and mental and/or behavioral health.
- Works within all existing policies and procedures for enrolling new clients and follow-ups on existing clients.
- Maintains client’s progress notes, assistance, and outcomes up to date, which includes caseload reports to determine measurable results for grants.
- Assists in maintaining records of the disbursement of all check requests, vouchers, bus tickets and any other form of financial aid for clients on caseload by using the client database and developing monthly activity reports.
- Works in coordination with case management team, a network of SVdP volunteers in parishes, parish staff to assist individuals and families in receiving holistic, progressive and individualized support services towards self-sufficiency.
- Assists in the development and coordination of Council social service programs at the SVdP Food Bank and other satellite offices in King County.
- Uses Cognitive Behavior Therapy and Motivational Interviewing with open-ended questions, affirmations, reflective listening, summarizing, coaching, supporting, and guiding the individual and family to achieve their goals.
- Stays up to date on other evidence-based practices and participates in subsequent training and to adhere to those practices.
- Develops working relationships with other providers and service agencies, especially those who work with a similar population.
Minimum Qualifications: In order to perform the essential duties and responsibilities of this position, an individual must posses the knowledge, training, skills, and experience indicated by the following.
Four years or higher of college education in Social Work and/or in a related field, plus 1 year of work/volunteer experience.
This position requires excellent written and verbal communication skills, including ease in addressing groups of clients and communicating with diverse workgroups. Ability to read, analyzes, and understands general business periodicals, journals, technical procedures, safety manuals, and regulations. Applicant must have the ability to write reports. Bilingual English/Spanish speaking ability is preferrd.
Computer proficiency using Microsoft Office software is required. Familiarity with client-based software and email communications will be essential to regular communications and reporting.
Have the ability and creativity in resolving practical societal problems quickly and in situations where limited standardization. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form is needed.
Certificates and Licenses
Social work related trainings and certificates are preferred.
The individual in this position must have the ability to work with basic mathematical concepts. Must be able to understand common financial reports, payroll records, and cash management reports.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to contact with individuals with limited hygiene resources and individuals with special care needs. There is also the potential of exposure to mental illness, addicted behavior, and contagious diseases. The work is conducted primarily in an office environment. The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and work with computers and other electronic equipment for prolonged periods and to use hands to finger, handle or feel. The position requires corrected vision and hearing to normal range, clear and understandable speech patterns, and the ability to hear in quiet as well as noisy environments. The position requires working in groups of two or more in close proximity.