Job Title: Case Manager
Department: Social Services Prepared By: Human Resources
Reports To: Case Management Supervisor Date Prepared: April 2023
FSLA Status: Non-Exempt, Full-time
Summary: This position serves the Council by administering referrals of clients who require assistance that is outside the scope of the Conference in their neighborhood, or who have been referred by other agencies. The focus of this position is to provide specialized and progressive case management service for individuals and families.
Essential Duties & Responsibilities: The duties and responsibilities of this position shall include, but are not limited to the following. Other duties and responsibilities may be assigned as needed by the Council.
- Provide services such as planning, coordination, and application of progressive case management activities for individuals or families with special needs who are referred by conferences and/or the other agencies. Additional assistance may be given to individuals experiencing legal problems, homelessness, formerly incarcerated, and mental and/or behavioral health issues.
- Work within all existing policies and procedures for enrolling new clients and follow-up on existing clients.
- Maintain client progress notes, assistance and outcomes are up to date, which includes caseload reports to determine measurable results for grants.
- Assist in maintaining records of the disbursement of all check requests, vouchers, bus tickets and any other form of financial aid for clients on caseload by using the client database and developing monthly activity reports.
- Work in coordination with case management team, a network of St. Vincent de Paul (SVdP) volunteers in parishes and parish staff to assist individuals and families in receiving holistic, progressive and individualized support services towards self-sufficiency.
- Stay up to date on other evidence-based practices and participate in subsequent trainings and adhere to those practices.
- Provide employment support activities and other relevant job planning information and job placement for neighbors.
- Develop working relationships with other providers and service agencies, especially those who work with a similar population.
Minimum Qualifications: In order to perform the essential duties and responsibilities of this position, an individual must possess the knowledge, training, skills and experience indicated by the following:
Bachelor’s Degree in Social Work and/or in a related field, plus 1 year of work and/or equivalent volunteer experience. Experience with workforce development program design and implementation a plus.
Bilingual English/Spanish speaking ability preferred. This position requires excellent written and verbal communication skills, including ease in addressing groups of clients and communicating with diverse workgroups. Ability to read, analyze, and understand general business periodicals, journals, technical procedures, safety manuals, and regulations. Applicant must have the ability to write reports.
Computer proficiency using Microsoft Office software is required. Familiarity with client-based software and email communications will be essential to regular communications and reporting.
Must have the ability and creativity in resolving practical societal problems quickly and in situations where there is limited standardization. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form is needed.
Certificates and Licenses
Social work related trainings and certificates are preferred.
Must have the ability to work with basic mathematical concepts. Must be able to understand common financial reports, payroll records, and cash management reports.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to contact with individuals with limited hygiene resources and individuals with special care needs. There is also the potential of exposure to mental illness, addicted behavior, and contagious diseases. The work is conducted primarily in an office environment. The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and work with computers and other electronic equipment for prolonged periods and to use hands to finger, handle or feel. The position requires corrected vision and hearing to normal range, clear and understandable speech patterns, and the ability to hear in quiet as well as in noisy environments. The position requires working in groups of two or more in close proximity.
To Apply: To be considered for this position, please submit an application and your resume to: