Case Manager

Program: Eviction Prevention and Rental Assistance Program (EPRAP)

Department:  Social Services                                                   Prepared By:  Human Resources

Reports To:  Case Management Program Supervisor         Date Prepared:  May 2021

FSLA Status:   Exempt, Full-time                                              Location: 5972 4th Ave S, Seattle

Summary:  This is an exciting opportunity to join a team that will administer $3,000,000 of rental assistance to help people impacted by the Covid-19 crisis maintain housing stability. This position connects eligible households with rental assistance though EPRAP by facilitating the collection of all necessary documentation and securing landlords’ agreement to program terms. This is a non-supervisory specialist position, requiring the individual to be adept at interviewing and assessing which also requires excellent financial accountability and attention to detail, professionalism, teamwork and management skills.  The successful candidate for this position will be able to effectively empathize and facilitate problem solving with people in crisis and to establish housing stability while navigating disproportionate access to resources.

Essential Duties & Responsibilities:  The duties and responsibilities of this position shall include, but are not limited to the following.

  • Provide responsive compassionate support and facilitate rental assistance payments to individuals or families that are assigned by King County and/or referred by the St. Vincent de Paul (SVdP) Helpline and Vincentians.
  • Adhere to EPRAP policies and procedures for enrolling new clients and maintain close contact with existing clients until they are exited from the program.
  • Complete initial eligibility screenings, in person or by phone.
  • Document screenings, assessments, referrals and other supports in King County EPRAP database and other agency databases as appropriate.
  • Successfully navigate King County EPRAP database and provide systems navigation support to tenants and landlords, ensuring submission of appropriate and accurate documentation.
  • Comply with the King County EPRAP guidelines and maintain timely and accurate client progress notes and assistance outcomes to ensure measurable results for grant.
  • Work in coordination with SVdP Helpline, Case management team, and SVdP network of volunteers in parishes to identify and support households in need of rental assistance. Connect individuals and families with other SVdP team members when possible to ensure they receive holistic, progressive and individualized support services towards self-sufficiency.
  • Advocate for household clients to access other community resources and services when possible, ensuring their needs are met and rights are maintained.
  • Develop working relationships with property owners, Vincentians, other service providers and community partners to establish wraparound services for households, and to assist with referrals and alternative housing search and placement when needed.
  • Attend and participate in all EPRAP team meetings, as well as all other relevant SVdP staff trainings and community and provider gatherings.
  • Demonstrate commitment to cultural competency and willingness to participate in trainings to develop practical expertise in working with diverse groups and cultures.
  • Demonstrate willingness to challenge the structures and systems that contribute to institutionalized racism.
  • Work with integrity, credibility, compassion, and a professional attitude that exemplifies the Society’s Statement of Values and Mission.
  • Use Cognitive Behavior Therapy and Motivational Interviewing with open-ended questions, affirmations, reflective listening, summarizing, and coaching to support individuals and families in crisis in achieving their goals.
  • Stay up to date on other evidence-based practices and participate in subsequent trainings and adhere to those practices.
  • Demonstrate sensitivity and compassionate non-judgment when working with individuals experiencing homelessness, mental and/or behavioral health issues, and/or are formerly incarcerated.
  • Other duties assigned by supervisor.

Minimum Qualifications:  In order to perform the essential duties and responsibilities of this position, an individual must possess the knowledge, training, skills and experience indicated by the following:


Bachelor’s Degree in Social Work and/or in a related field, or 2 years of work and/or equivalent volunteer experience.

Language Ability

This position requires excellent written and verbal communication skills, including ease in addressing groups of clients and communicating with diverse workgroups. Ability to read, analyze, and understand general business periodicals, journals, technical procedures, safety manuals, and regulations.  Applicant must have the ability to write reports. Bilingual English/Spanish speaking ability, or proficiency in another key service language (Amharic, Somali, Dari or Vietnamese) is a plus.

Computer Skills

Computer proficiency using Microsoft Office software is required. Familiarity with client-based software and email communications will be essential to regular communications and reporting.

Reasoning Ability

Must have the ability and creativity in resolving practical societal problems quickly and in situations where there is limited standardization. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form is needed.

Certificates and Licenses

Social work related trainings and certificates are preferred.

Math Ability

Must have the ability to work with basic mathematical concepts. Must be able to understand common financial reports, payroll records, and cash management reports.

Supervisory Responsibilities


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to contact with individuals with limited hygiene resources and individuals with special care needs. There is also the potential of exposure to mental illness, addicted behavior, and contagious diseases. The work is conducted primarily in an office environment. The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and work with computers and other electronic equipment for prolonged periods and to use hands to finger, handle or feel. The position requires corrected vision and hearing to normal range, clear and understandable speech patterns, and the ability to hear in quiet as well as in noisy environments. The position requires working in groups of two or more in close proximity.