Operations Driver


Job Title:              Operations DriverPrepared By:      Human Resources
Department:    TruckingPrepared Date: June 2018
Reports To:  Georgetown Operations Manager 
FLSA Status:       Non-exempt 

Summary:  Drives donation trucks to pick up and deliver donations, materials, or recycling waste, depending on current assignment.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Processes orders and sets dates for deliveries in keeping with schedule available and confirms items approved by Operations Manager.
  • Records required information and maintains daily vehicle log book.
  • Directs drivers’ helpers and other employees in the safe and correct loading and unloading procedures.
  • Call customers, donors, and clients in order to confirm information related to the route and make sure all the assigned stops and scheduled times are clear for all the parties.
  • Being totally responsible for routes, including special circumstances or problems that may arise, and timely communicates to management issues that require attention.
  • Post previous days paperwork in database and log donation refusals
  • Filing of all paperwork as it relates to deliveries and pickups.
  • Evaluates donated items to determine if they are acceptable for donation.
  • Effectively explains donation criteria to donors; determines whether or not a donation is appropriate and provides proper notification to donors.
  • Communicates respectfully with donors and thanks them for their donations.
  • Loads, unloads, and operates around trucks in a safe manner and follows all other safety policies and procedures.
  • Helps keep truck cab clean and organized.
  • Makes certain that hand trucks, dollies, and other truck equipment remains either with the truck and/or in the warehouse.
  • Operate forklift, hand truck, dollies and pallet jacks in a safe manner follows all the safety policies and procedures.
  • Listens attentively to any service complaints and escalates concerns and complaints to the Operations Manager appropriately.
  • Works with the proper attitude that exemplifies the Society’s Statement of Values
  • Wears appropriate Society attire, as directed by management.
  • Works within the framework of the Society’s mission and objectives.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school education or GED preferred, but not required.

Language Ability

Ability to read and comprehend instructions, short correspondence, safety information, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Society.  Able to read and interpret driving instructions, maps (e.g., Thomas guide), and street signs. Able to pass truck driving test administered by SVDP staff.

Math Ability

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.  Ability to perform these operations using units of American money.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems, in a respectful manner, involving several concrete variables in standardized situations.

Technology/Computer Skills

Ability to use a standard telephone and wireless audio communication system.

Certificates and Licenses

Valid Driver’s license.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is exposed near moving mechanical parts; fumes and airborne particles; risk of electrical shock; and vibration. The noise level in the work environment is often loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see and talk.  The employee must be able to lift and carry objects weighing 50 lbs. for short distances and must be able to push and pull objects weighing up to 200 lbs.

The employee must also be capable of the following:

  • Be able to stand, walk, and lift for a substantial part of each shift.
  • Have well-developed fine motor control and the ability to grasp, handle, finger, and manipulate small and large items.
  • Have a full range of body motion with the ability to regularly reach above head, stoop, bend, twist, and squat.
  • Be able to perform repetitive fine motor functions with fingers, wrists, arms, and waist.
  • Must be able to pack and unload trucks.
  • Must be able to move across a wide variety of surfaces including, but not limited to, ramps, stairs, and uneven terrain, move over objects that may be in employee’s path, and repeatedly get into and out of the organization’s trucks.