Job Title: Employment Specialist-Case Manager Prepared By: Human Resources
Department: Case Management Date Prepared: November 13, 2019
Reports To: Senior Programs Manager FSLA Status: Exempt, Full-time
Summary: Provide specialized and progressive case management service helping people with disabilities find employment, learn the tasks of their job, maintain their employment, and support the employee and the employer to develop a mutually respectful relationship. It requires networking, marketing, and professionalism that can be adapted to various company cultures, while supporting individuals in their jobs. This position is part of the Amerigroup/Medicaid Supported Employment Benefit– Individual Placement and Support (IPS) program.
Essential Duties and Responsibilities include the following; however, other duties may be assigned:
- Develop, cultivate and maintain relationships with employers through multiple in-person visits to understand their business needs.
- Negotiate with employers as related to disabilities and identify accommodations or assistive technology (accommodations can include schedule adjustments to avoid triggering events like traffic jams for agoraphobia or severe anxiety etc.).
- Use motivational interviewing to provide outreach to potential clients and explore if program enrollment could assist them in reaching their employment stability goals.
- Provide job coaching and job placement.
- Provide benefits education, counseling, and planning (for example, explaining the implications of working and receiving benefits).
- Provide on-going support to sustain employment (For example, communicating with managers and supervisors on a regular basis to reinforce and stabilize employment).
- Provide career advancement services (assist with enrollment in higher education and certificate programs).
- Maintain physical case files and ensure database entry and outcomes in accordance with agency standards.
- Participate in team meetings, trainings and other professional development needed to ensure program quality.
- Work collaboratively with other staff to identify resources and services that can be used to better serve clients.
- Provide individualized case management for clients as directed by their case plan.
- Assist clients in accessing mainstream support for employment, mental health, and other services as necessary.
- Employ crisis management skills where necessary to assist clients in difficult situations.
- Manage a case load of 17-20 households in varying stages of the program curriculum.
- Work with the proper attitude that exemplifies the Society’s Statement of Values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree or higher in human services or related field from an accredited college or university and at least two years of experience providing employment services and support. Or one year experience and be a Certified Rehab Counselor (CRC) or Certified Employment Support Professional (CESP).
Language Ability/Communication Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong verbal and written communication skills. Bilingual in English and Spanish preferred.
Ability to use compassionate, reflective listening strategies to engage families of low-income backgrounds.
- Knowledge of case management practices.
- Knowledge of King County labor market, vocational training programs, WorkSource system, and other local resources.
- Must have strong knowledge and experience in maintaining confidentiality.
- Knowledge of community resources and confidence to handle complicated situations.
- Ability to make sound judgement without direct supervision.
- Willingness to work as part of a team and independently.
Ability to travel
Candidate must have access to a vehicle to be able to travel independently between multiple work sites within a day.
Ability to accurately record addresses, and to use Google Maps and printed wall map to locate any address in King County. Ability to detect and correct misspellings, wrong street types (e.g.: Ave. vs St.), wrong directional indicators (SW SE N etc), and incorrect zip codes to ensure that the correct client location is identified. Understanding of points of the compass and ability to use NE SE SW etc. to rapidly narrow down a map search.
Ability to do basic arithmetic (add, subtract, multiply and divide), have a sense of scale (e.g.: to know that 12000s block is 30 blocks north of the 9000s block), and know odd and even numbers. Ability to handle numbers accurately without transposing digits.
Ability to handle incomplete or unreliable information (e.g.: addresses, phone numbers) and ask appropriate questions or look up maps or other references to get accurate information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficiency with Microsoft Excel and Client-based data entry, Outlook email, Google Maps and internet searches required. Proficiency with Microsoft Word is an advantage.
Certificates and Licenses
This job has no supervisory responsibilities of staff—some supervision of volunteers required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.