Community Connector

Job Title: Community Connector

Department:  Conference Support                               Date Prepared:   September 2021

Reports To:  Senior Advisor                                           Prepared By:  Human Resources

FSLA Status:  Non Exempt                                              Approved By: Executive Director

Summary:  The individual in this position serves the Council by administering the Intake process for determination of eligibility for our case management program and offering systems navigation to those referred to the case management program.  Fluent in Spanish, Mandarin Chinese or Vietnamese.

Essential Duties & Responsibilities shall include, but are not limited to the following. Other duties and responsibilities may be assigned as needed by the Council:

  • Administering Intake process for case management referral by making initial contact, vetting, and assessment of potential clients.
  • Provides referral support for clients who don’t qualify for case management service. Navigating social services and researching current community resources that will assist in making appropriate referrals.
  • Develop working relationships with other providers and service agencies, especially those who work with a similar population.
  • Liaison with Centro Rendu Case Management services, resource referrals to include helpline and Spanish Vincentian support, Food-bank walk-ins and volunteers
  • Provides logistical /administrative support for case managers, including follow-up with current clients, and collection of data for evaluation of effectiveness of client service.
  • Communicate diplomatically with various stakeholders, i.e., volunteers, clients, and fellow case managers.
  • Be culturally and linguistically competent for the priority populations being served.
  • Have a proven record in working with low-income communities of color.
  • Possess and/or be willing to acquire engagement skills such as: Motivational interviewing, empathetic listening and responsiveness.
  • Be organized, have coordination skills and pay attention to detail.
  • Provides occasional case management as time allows.
  • Completes data entry and reporting for various grant requirements.
  • Works with the proper attitude that exemplifies the Society’s Statement of Values
  • Provides support for mailing services.
  • Complete other duties or assignments that may be assigned.

 

Minimum Qualifications:  In order to perform the essential duties and responsibilities of this position, an individual must posses the knowledge, training, skills and experience indicated by the following:

 

Education/Experience

BA in Social Services, Psychology, Education or related field; or 4+ years’ equivalent experience in social human services to a diverse community, or a combination of education and /or training and/or work experience which provides the ability to perform the work of community connector.

 

Language Ability

This position requires excellent written and verbal communication skills, including ease in addressing groups of clients and communicating with diverse workgroups.  Ability to read, analyze, and understand general business periodicals, journals, technical procedures, safety manuals, and regulations.  Must have the ability to write reports and business correspondence. Bilingual Spanish.

 

Math Ability

The individual in this position must have the ability to apply concepts such as fraction, percentages, ratios, and proportions to practical situations.  Being able to read and understand statistics.

 

Reasoning Ability

The ability to solve practical problems quickly and in situations with limited standardization.  Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

 

Computer Skills

Computer proficiency using Microsoft Office software is required.   Familiarity with client-based software and email communications will be essential to regular communications and reporting.

 

Certificates and Licenses

None needed

 

Supervisory Responsibilities

None.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to contact with individuals with limited hygiene resources and individuals with special care needs.  There is also the potential of exposure to mental illness, addicted behavior, and contagious diseases.  The work is conducted primarily in an office environment.  The noise level in the work environment is usually moderate.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and work with computers and other electronic equipment for prolonged periods and to use hands and fingers.  The position requires corrected vision and hearing to normal range, clear and understandable speech patterns, and the ability to hear in quiet as well as noisy environments.  The position requires working in groups of two or more in close proximity.

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