Job Title: Community Organizer & Resource Specialist - Bilingual/English/Spanish
Department: Case Management Prepared By: Human Resources
Reports To: Senior Advisor FLSA Status: Non-exempt, Full-time
Summary: This position requires an array of professional skills both technical and personal. It requires an individual to have the capacity to make decisions regarding the coordination and training of Vincentian volunteers, fellow St. Vincent de Paul (SVdP) staff and others.
This position supports SVdP’s entire mission by advocating for our neighbors and providing a compassionate, respectful inbound neighbor response by assessing and connecting our neighbors to available assistance programs in a timely manner. It requires the individual to have the versatility and the capacity to work effectively across multiple departments and assist where needed. Also works with Latino community outreach program on community organizing projects.
Essential Duties and Responsibilities include the following: Other duties may be assigned.
- Thoughtfully and skillfully answer and manage client calls for assistance. Listen and respectfully assess the neighbor’s needs via phone; document relevant facts, records and other pertinent information in the client database in an accurate manner.
- Actively works with the call center staff, volunteer core and Case Management department.
- Cultivate community contacts and solidify referral sources to maintain updated and reliable lists of resources available to SVdP neighbors (including, for example, civil legal aid). Attend community meetings as assigned to build referral opportunities.
- Offer reliable referrals to other community resources, advocate for neighbors and follow up on referrals.
- Ensure relevant data is collected, validated and processed for analysis. Prepare detailed reports to better equip our conferences and grant writers for potential sources of income.
- Develop intake and assessment protocols to better serve the behavioral needs of our neighbors.
- Works in collaboration with all agency departments to further and strengthen the mission and objectives of SVdP.
- Serve as a proactive and a reliable team player; perform other duties as directed by the manager (i.e. seeking grant opportunities when appropriate).
- Ensure practices that protect the confidentiality of our neighbors in need are maintained.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree or three to five years related experience and/or training; or equivalent combination of education and experience. Experience in social work or volunteer work is preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Bilingual/English/Spanish speaking and written ability is required.
Ability to listen patiently, to understand clients whose native language may not be English, and to formulate and ask appropriate clarification questions to be sure that communication has been effective.
Ability to accurately record addresses, and to use Google Maps and printed wall map to locate any address in King County. Ability to detect and correct misspellings, wrong street types (e.g. Ave. vs. St.), wrong directional indicators (SW, SE, N, etc.), and incorrect zip codes to ensure that the correct client location is identified. Understanding of points of the compass and ability to use NE, SE, SW, etc. to rapidly narrow down a map search.
Ability to do basic arithmetic (add, subtract, multiply and divide), have a sense of scale (e.g. to know that 12000s block is 30 blocks north of the 9000s block), and know odd and even numbers. Ability to handle numbers accurately without transposing digits.
Ability to handle incomplete or unreliable information (e.g. addresses, phone numbers) and ask appropriate questions or look up maps or other references to get accurate information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficiency with Microsoft Access data entry, Outlook email, Google Maps and internet searches required. Proficiency with Microsoft Word is an advantage.
Certificates and Licenses
This job has no supervisory responsibilities.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.