The Front Door for Getting Help
The Helpline Center serves as the “front door” for people who are in need of assistance. Our staff and volunteers are equipped with handling your call with compassion while maintaining your dignity. On average, we receive between 150 and 200 calls per day from those living in various neighborhoods throughout the Seattle and King County area. People call us when they are in dire circumstances. Such examples include: the threat of eviction, utility shut off notices, hunger, and instability.
In 2015, our Helpline staff and volunteers answered about 46,145 calls for assistance. We also received close to 20,000 referrals from the Community 2-1-1 Line, more than any of the other 1,700 social service agencies in King County. A distinction we are humbled to hold since 2006.
Like the Community 2-1-1 Information Line, we serve people who may be desperate and do not know where else to turn. The Helpline Center provides a friendly and compassionate presence that connects those in need with our neighborhood volunteer groups (or, “Conferences”). Our Conferences follow up the individual or family with a home visit to discuss their needs in greater detail and to provide help. We also refer callers to other agencies and services when necessary and appropriate.
Turn to Us for Assistance
If you or someone you know is in need of emergency assistance, please call the St. Vincent de Paul Helpline Center at 206-767-6449. We accept calls Monday through Friday from 8AM to 3PM.